Bilingual healthcare professional with 12+ years of progressive experience in medical administrative and clinical roles. Combines an M.D. earned in Cuba with a U.S. BSN to deliver patient-centered communication, office discipline, documentation strength, and remote-service readiness. Her profile is also shaped by resilience, integrity, and a serious record of protecting others under pressure.
Professional Experience
Medical AssistantDec 2014 — Mar 2020
Walk-in Clinic · Saint Cloud, FL
Managed appointment scheduling for 50+ patients daily and supported smooth front-office clinic flow.
Maintained meticulous EMR records and intake workflows while supporting overall operational efficiency.
Processed insurance verification, copayments, and billing accurately to reduce claim issues.
Provided bilingual communication support for diverse patient populations in English and Spanish.
Student Nurse / Clinical RotationsJan 2016 — Mar 2018
Osceola Regional Medical Center · Osceola, FL
Collaborated with multidisciplinary teams across Labor & Delivery, Medical/Surgical, Hematology Oncology, and Family Practice units.
Documented patient progress, monitored vitals, and supported patient-centered care delivery.
Strengthened adaptability and calm performance across varied clinical settings.
Office Clerk / Medical Records SpecialistDec 2006 — Oct 2013
Light House INC · Miami, FL
Managed patient data collection, insurance claims, and medical documentation with high accuracy.
Maintained and organized 5,000+ medical records and improved retrieval efficiency.
Delivered front-desk customer service and coordinated communications across staff, patients, and providers.
Education
Bachelor of Science in Nursing (BSN)
Universidad del Turabo – Ana G. Méndez University System · 2018-05 · Metro Orlando Campus, Orlando, FL
Cum Laude · Outstanding Academic Achievement Award (GPA 4.00, 2014–2015) · Faculty Award for Excellence in Academic Achievement · Sigma Theta Tau International Honor Society
Doctor of Medicine (M.D.)
Victoria de Girón / Calixto García (MGI) · 2000-06 · Havana, Cuba
Certifications & Honors
Sigma Theta Tau International Honor Society
Outstanding Academic Achievement Award (GPA 4.00)
Faculty Award for Excellence in Academic Achievement