Public profile
Yodaleibi Burns
Bilingual Healthcare Administration & Remote Operations Professional
Bilingual healthcare professional with 12+ years of medical administrative and clinical experience. Combines an M.D. earned in Cuba with a U.S. BSN to bring empathy, discipline, patient communication, polished operational support, and hard-earned resilience to healthcare and remote-service teams.
Recruiter snapshot
Credentials
Bachelor's Degree in Nursing (U.S.) | Doctor of Medicine (M.D.) (Cuba)
Experience
14+ Years
Bilingual
English / Spanish
EMR / EHR
Clinical admin systems
Location
Alpharetta, GA
Focus area
Patient services and front-office operations
Credentials and fit
Bachelor's Degree in Nursing (U.S.)Doctor of Medicine (M.D.) (Cuba)
Key strengths
Patient IntakeInsurance VerificationScheduling
Target roles
Bilingual Customer Support SpecialistRemote Administrative AssistantTelehealth / Patient Services CoordinatorRemote Operations Support Specialist
Search-friendly headlines
Bilingual healthcare administration, patient services, and remote operations supportBilingual Healthcare Administration & Remote Operations Professional | Bilingual Customer Support Specialist • Remote Administrative Assistant • Telehealth / Patient Services CoordinatorYodaleibi Burns — Portfolio & Resume
Core strengths
EMR/EHRInsurance VerificationMedical Scheduling SystemsMicrosoft OfficeMedical RecordsTelehealth CoordinationPatient IntakeVital SignsMedication AdministrationMedical TerminologySterilization ProtocolsHIPAA-aware workflowsBilingual English/SpanishPatient CommunicationAttention to DetailCalm Under PressureCare CoordinationCustomer Support
Remote role alignment
Bilingual Customer Support Specialist
Support customers or patients across phone, chat, and email with calm bilingual communication and clear documentation.
English / SpanishCommunicationDocumentationCustomer service
Strong fit due to bilingual communication, healthcare service background, and front-office professionalism.
Remote Administrative Assistant
Coordinate calendars, records, inboxes, scheduling, and day-to-day support for distributed teams.
SchedulingMicrosoft OfficeOrganizationFollow-through
Direct alignment with medical scheduling, office coordination, records handling, and administrative accuracy.
Telehealth / Patient Services Coordinator
Guide patients through intake, scheduling, follow-up, and care coordination in virtual healthcare settings.
Patient intakeEMR/EHRInsurance verificationBilingual support
Excellent fit given telehealth-adjacent readiness, EMR familiarity, and patient-centered service.
Experience
Medical Assistant
Walk-in Clinic · Saint Cloud, FL · 2014-12 — 2020-03
- Managed appointment scheduling for 50+ patients daily and supported smooth front-office clinic flow.
- Maintained meticulous EMR records and intake workflows while supporting overall operational efficiency.
- Processed insurance verification, copayments, and billing accurately to reduce claim issues.
- Provided bilingual communication support for diverse patient populations in English and Spanish.
Student Nurse / Clinical Rotations
Osceola Regional Medical Center · Osceola, FL · 2016-01 — 2018-03
- Collaborated with multidisciplinary teams across Labor & Delivery, Medical/Surgical, Hematology Oncology, and Family Practice units.
- Documented patient progress, monitored vitals, and supported patient-centered care delivery.
- Strengthened adaptability and calm performance across varied clinical settings.
Office Clerk / Medical Records Specialist
Light House INC · Miami, FL · 2006-12 — 2013-10
- Managed patient data collection, insurance claims, and medical documentation with high accuracy.
- Maintained and organized 5,000+ medical records and improved retrieval efficiency.
- Delivered front-desk customer service and coordinated communications across staff, patients, and providers.
Education
Bachelor's Degree in Nursing (U.S.)
Universidad del Turabo – Ana G. Méndez University System · 2018-05
Cum Laude · Outstanding Academic Achievement Award (GPA 4.00, 2014–2015) · Faculty Award for Excellence in Academic Achievement · Sigma Theta Tau International Honor Society
Doctor of Medicine (M.D.) (Cuba)
Victoria de Girón / Calixto García (MGI) · 2000-06
Presence assets
Bilingual healthcare professional with 12+ years of progressive experience in medical administrative and clinical roles. Combines an M.D. earned in Cuba with a U.S. BSN to deliver patient-centered communication, office discipline, documentation strength, and remote-service readiness. Her profile is also shaped by resilience, integrity, and a serious record of protecting others under pressure.
Bilingual Customer Support SpecialistRemote Administrative AssistantTelehealth / Patient Services CoordinatorRemote Operations Support SpecialistEMR/EHRInsurance VerificationMedical Scheduling SystemsMicrosoft OfficeMedical RecordsTelehealth CoordinationPatient IntakeVital Signs
Character and integrity
Freedom, resilience, and building a new life
At 23, Yodaleibi left Cuba and traveled the frontier in search of freedom and a life she could rebuild with dignity. She carried her medical education, bilingual fluency, and determination through uncertainty to build a career in U.S. healthcare. Her journey reflects the persistence, empathy, and composure that define her professional character today.
What matters in this story is the character behind it: persistence over years, responsibility for family, and the determination to build something meaningful from the ground up.
Why it matters
- Left Cuba at 23 and traveled the frontier in search of freedom.
- Earned a medical degree in Cuba, then completed a BSN in the United States.
- Built a bilingual healthcare career bridging two systems and two languages.
- Demonstrated persistence, adaptability, and composure through migration and career transitions.
- Brings 12+ years of medical administrative and clinical experience to every role.
Calm under pressure in high-stakes situationsProtective instinct toward vulnerable peopleIntegrity when decisions carry real consequencesDiscipline and resilience carried into patient-facing work
Remote work capabilities
Remote scheduling and calendar management
Virtual patient intake and follow-up coordination
Bilingual phone, chat, and email support
Document handling, records review, and administrative workflow support
Portfolio and work examples
Bilingual patient communication support
Bridged English and Spanish communication gaps to improve clarity, trust, and patient experience in healthcare settings.
Medical records workflow improvement
Supported organized records handling and administrative process quality to improve retrieval speed and consistency.
Remote-ready healthcare transition
Structured healthcare and administrative experience for telehealth, remote service, and operations-support roles.
Documents and downloads
Cover letter (PDF)
Professional cover letter — open and save as PDF from your browser.
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Recruiter packet
Full professional packet combining resume, cover letter, and story context.
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Media and story context
Full character story
A fuller account of Yodaleibi's journey from Cuba to the United States and the resilience, determination, and bilingual expertise she brings to healthcare.
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YouTube interview reference
Video reference connected to the story and humanitarian context.
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