Signed recruiter packet

Yodaleibi Burns

Yodaleibi Burns brings 3 career experiences in Bilingual Customer Support Specialist, Remote Administrative Assistant, Telehealth / Patient Services Coordinator, Remote Operations Support Specialist, EMR/EHR, Insurance Verification. Bilingual healthcare professional with 12+ years of progressive experience in medical administrative and clinical roles. Combines an M.D. earned in Cuba with a U.S. BSN to deliver patient-centered communication, office discipline, documentation strength, and remote-service readiness. Her profile is also shaped by resilience, integrity, and a serious record of protecting others under pressure.

Bachelor's Degree in Nursing (U.S.)Doctor of Medicine (M.D.) (Cuba)Bilingual Customer Support SpecialistRemote Administrative AssistantPatient IntakePatient Access
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This packet was generated from the latest Y3K Markets profile data and remains recruiter-safe through signed access.
Target roleBilingual Healthcare Administration & Remote Operations Professional
Company contextGeneral opportunity packet
Role familyPatient Access
Packet generated3/7/2026, 12:30:02 PM

Resume

ATS-ready
Yodaleibi Burns

Yodaleibi Burns

Bilingual Healthcare Administration & Remote Operations Professional
3545 Patterstone Dr, Alpharetta, GA 30022 | (407) 813-4967 | ykburns@gmail.com |LinkedIn
Flagship Profile | Character Story
Credentials
Bachelor's Degree in Nursing (U.S.) | Doctor of Medicine (M.D.) (Cuba)
Experience
14+ Years
Bilingual
English / Spanish
Patient Access
Patient Intake
Patient IntakePatient AccessPatient ServicesInsurance VerificationBilingual Customer Support SpecialistRemote Administrative Assistant
Professional Summary
Bilingual healthcare professional with 12+ years of progressive experience in medical administrative and clinical roles. Combines an M.D. earned in Cuba with a U.S. BSN to deliver patient-centered communication, office discipline, documentation strength, and remote-service readiness. Her profile is also shaped by resilience, integrity, and a serious record of protecting others under pressure.
Core Competencies
EMR/EHR
Microsoft Office
Patient Intake
Medical Terminology
Attention to Detail
Insurance Verification
Medical Records
Vital Signs
Bilingual English/Spanish
Calm Under Pressure
Medical Scheduling Systems
Telehealth Coordination
Medication Administration
Patient Communication
Professional Experience
Medical Assistant Dec 2014 — Mar 2020
Walk-in Clinic, Saint Cloud, FL
  • Managed appointment scheduling for 50+ patients daily and supported smooth front-office clinic flow.
  • Maintained meticulous EMR records and intake workflows while supporting overall operational efficiency.
  • Processed insurance verification, copayments, and billing accurately to reduce claim issues.
  • Provided bilingual communication support for diverse patient populations in English and Spanish.
Student Nurse / Clinical Rotations Jan 2016 — Mar 2018
Osceola Regional Medical Center, Osceola, FL
  • Collaborated with multidisciplinary teams across Labor & Delivery, Medical/Surgical, Hematology Oncology, and Family Practice units.
  • Documented patient progress, monitored vitals, and supported patient-centered care delivery.
  • Strengthened adaptability and calm performance across varied clinical settings.
Office Clerk / Medical Records Specialist Dec 2006 — Oct 2013
Light House INC, Miami, FL
  • Managed patient data collection, insurance claims, and medical documentation with high accuracy.
  • Maintained and organized 5,000+ medical records and improved retrieval efficiency.
  • Delivered front-desk customer service and coordinated communications across staff, patients, and providers.
Education
Bachelor's Degree in Nursing (U.S.) May 2018
Universidad del Turabo, Orlando, FL
Cum Laude | Faculty Award for Excellence in Academic Achievement | Sigma Theta Tau International Honor Society
Doctor of Medicine (M.D.) (Cuba) Jun 2000
Victoria de Girón / Calixto García (MGI), Havana, Cuba
Technical Skills
Systems & Tools: EMR/EHR | Insurance Verification | Medical Scheduling Systems | Microsoft Office | Medical Records | Telehealth Coordination
Clinical: Patient Intake | Vital Signs | Medication Administration | Medical Terminology | Sterilization Protocols | HIPAA-aware workflows
Languages
English: Professional   |   Spanish: Native
Awards & Honors
  • Sigma Theta Tau International Honor Society
  • Faculty Award for Excellence in Academic Achievement
  • HIPAA-aware medical administration workflows

Cover letter

Tailored packet
Yodaleibi Burns

Yodaleibi Burns

3545 Patterstone Dr, Alpharetta, GA 30022  |  (407) 813-4967  |  ykburns@gmail.com
Flagship Profile: https://y3kmarkets.com/yoda  |  Character Story: https://y3kmarkets.com/yoda/story
March 7, 2026
Hiring Manager
[Company Name]
Re: Bilingual Healthcare Administration & Remote Operations Professional Position
Dear Hiring Manager,
I am writing to express my strong interest in the Bilingual Healthcare Administration & Remote Operations Professional position at [Company Name]. With over 12 years of progressive experience in medical administration and clinical support, combined with a Doctor of Medicine degree and a Bachelor of Science in Nursing earned Cum Laude, I bring a unique blend of clinical expertise and administrative proficiency that directly aligns with the requirements of this role.
In my most recent role as a Medical Assistant at Walk-in Clinic, I managed appointment scheduling for 50+ patients daily, maintained electronic medical records with meticulous accuracy, and enhanced operational efficiency by 30%. My comprehensive experience spans EMR/EHR, Insurance Verification, Medical Scheduling Systems, Patient Intake, Vital Signs, ensuring seamless front-office and back-office operations in high-volume healthcare settings.
What sets me apart is my bilingual fluency in English and Spanish, which enables me to communicate effectively with diverse patient populations and bridge critical language gaps in healthcare delivery. I have consistently been recognized for my dedication to excellence, receiving the Faculty Award for Academic Achievement and induction into the SIGMA Theta Tau International Honor Society for Nursing.
I am confident that my combination of clinical knowledge, administrative expertise, and patient-centered approach would make a meaningful contribution to your team at [Company Name]. I welcome the opportunity to discuss how my qualifications align with your needs and would be glad to provide additional details at your convenience.
Thank you for your time and consideration.
Sincerely,
Yodaleibi Burns
Bilingual Healthcare Administration & Remote Operations Professional

Character and integrity context

Flagship profile story

At 23, Yodaleibi escaped Cuba and traveled the frontier in search of freedom and a life she could rebuild with dignity. Years later, after her brother was kidnapped in Chiapas, Mexico, she kept returning there — five times in all — until she got a top-ranked Mexican official to pay attention. In 2016, after that intervention, a military escort traveled from Mexico City to Chiapas and everyone was freed: her brother, baseball players, and 12 other Cubans.

  • Escaped Cuba at 23 and traveled the frontier in search of freedom.
  • Several years later, after her brother was kidnapped in Chiapas, Mexico, she returned repeatedly to fight for his release.
  • After five trips to Chiapas, she got a top-ranked Mexican official to take notice.
  • In 2016, a military escort went from Mexico City to Chiapas and 15 Cubans were freed — including her brother, baseball players, and 12 others.
  • The experience reflects persistence, judgment, empathy, and responsibility under extreme pressure.