Public profile
Yodaleibi Burns
Bilingual Healthcare Administration & Remote Operations Professional
Bilingual healthcare professional with 12+ years of medical administrative and clinical experience. Combines an M.D. earned in Cuba with a U.S. BSN to bring empathy, discipline, patient communication, polished operational support, and hard-earned resilience to healthcare and remote-service teams.
Recruiter snapshot
Patient Access
Credentials
Bachelor's Degree in Nursing (U.S.) | Doctor of Medicine (M.D.) (Cuba)
Experience
14+ Years
Bilingual
English / Spanish
Patient Access
Patient Intake
EMR / EHR
Clinical admin systems
Location
Alpharetta, GA
Patient Access
Patient access focus
Credentials and fit
Bachelor's Degree in Nursing (U.S.)Doctor of Medicine (M.D.) (Cuba)
Patient Access strengths
Patient IntakePatient AccessPatient ServicesInsurance Verification
Patient Access roles
Bilingual Customer Support SpecialistRemote Administrative AssistantTelehealth / Patient Services CoordinatorRemote Operations Support Specialist
Search-friendly headlines
Bilingual healthcare administration, patient services, and remote operations supportBilingual Healthcare Administration & Remote Operations Professional | Bilingual Customer Support Specialist • Remote Administrative Assistant • Telehealth / Patient Services CoordinatorYodaleibi Burns — Portfolio & Resume
Core strengths
EMR/EHRInsurance VerificationMedical Scheduling SystemsMicrosoft OfficeMedical RecordsTelehealth CoordinationPatient IntakeVital SignsMedication AdministrationMedical TerminologySterilization ProtocolsHIPAA-aware workflowsBilingual English/SpanishPatient CommunicationAttention to DetailCalm Under PressureCare CoordinationCustomer Support
Character and integrity
Freedom, integrity, and protecting others under pressure
At 23, Yodaleibi escaped Cuba and traveled the frontier in search of freedom and a life she could rebuild with dignity. Years later, after her brother was kidnapped in Chiapas, Mexico, she kept returning there — five times in all — until she got a top-ranked Mexican official to pay attention. In 2016, after that intervention, a military escort traveled from Mexico City to Chiapas and everyone was freed: her brother, baseball players, and 12 other Cubans.
What matters in this story is the sequence and the character behind it: persistence over years, responsibility for family, and the refusal to leave other people behind.
Why it matters
- Escaped Cuba at 23 and traveled the frontier in search of freedom.
- Several years later, after her brother was kidnapped in Chiapas, Mexico, she returned repeatedly to fight for his release.
- After five trips to Chiapas, she got a top-ranked Mexican official to take notice.
- In 2016, a military escort went from Mexico City to Chiapas and 15 Cubans were freed — including her brother, baseball players, and 12 others.
- The experience reflects persistence, judgment, empathy, and responsibility under extreme pressure.
Calm under pressure in high-stakes situationsProtective instinct toward vulnerable peopleIntegrity when decisions carry real consequencesDiscipline and resilience carried into patient-facing work
Remote role alignment
Bilingual Customer Support Specialist
Support customers or patients across phone, chat, and email with calm bilingual communication and clear documentation.
English / SpanishCommunicationDocumentationCustomer service
Strong fit due to bilingual communication, healthcare service background, and front-office professionalism.
Remote Administrative Assistant
Coordinate calendars, records, inboxes, scheduling, and day-to-day support for distributed teams.
SchedulingMicrosoft OfficeOrganizationFollow-through
Direct alignment with medical scheduling, office coordination, records handling, and administrative accuracy.
Telehealth / Patient Services Coordinator
Guide patients through intake, scheduling, follow-up, and care coordination in virtual healthcare settings.
Patient intakeEMR/EHRInsurance verificationBilingual support
Excellent fit given telehealth-adjacent readiness, EMR familiarity, and patient-centered service.
Experience
Medical Assistant
Walk-in Clinic · Saint Cloud, FL · 2014-12 — 2020-03
- Managed appointment scheduling for 50+ patients daily and supported smooth front-office clinic flow.
- Maintained meticulous EMR records and intake workflows while supporting overall operational efficiency.
- Processed insurance verification, copayments, and billing accurately to reduce claim issues.
- Provided bilingual communication support for diverse patient populations in English and Spanish.
Student Nurse / Clinical Rotations
Osceola Regional Medical Center · Osceola, FL · 2016-01 — 2018-03
- Collaborated with multidisciplinary teams across Labor & Delivery, Medical/Surgical, Hematology Oncology, and Family Practice units.
- Documented patient progress, monitored vitals, and supported patient-centered care delivery.
- Strengthened adaptability and calm performance across varied clinical settings.
Office Clerk / Medical Records Specialist
Light House INC · Miami, FL · 2006-12 — 2013-10
- Managed patient data collection, insurance claims, and medical documentation with high accuracy.
- Maintained and organized 5,000+ medical records and improved retrieval efficiency.
- Delivered front-desk customer service and coordinated communications across staff, patients, and providers.
Education
Bachelor's Degree in Nursing (U.S.)
Universidad del Turabo · 2018-05
Doctor of Medicine (M.D.) (Cuba)
Victoria de Girón / Calixto García (MGI) · 2000-06
Presence assets
Bilingual healthcare professional with 12+ years of progressive experience in medical administrative and clinical roles. Combines an M.D. earned in Cuba with a U.S. BSN to deliver patient-centered communication, office discipline, documentation strength, and remote-service readiness. Her profile is also shaped by resilience, integrity, and a serious record of protecting others under pressure.
Bilingual Customer Support SpecialistRemote Administrative AssistantTelehealth / Patient Services CoordinatorRemote Operations Support SpecialistEMR/EHRInsurance VerificationMedical Scheduling SystemsMicrosoft OfficeMedical RecordsTelehealth CoordinationPatient IntakeVital Signs
Remote work capabilities
Remote scheduling and calendar management
Virtual patient intake and follow-up coordination
Bilingual phone, chat, and email support
Document handling, records review, and administrative workflow support
Portfolio and work examples
Bilingual patient communication support
Bridged English and Spanish communication gaps to improve clarity, trust, and patient experience in healthcare settings.
Medical records workflow improvement
Supported organized records handling and administrative process quality to improve retrieval speed and consistency.
Remote-ready healthcare transition
Structured healthcare and administrative experience for telehealth, remote service, and operations-support roles.
Media and story context
Full character story
A fuller account of Yodaleibi's escape from Cuba and the later 2016 effort, after five trips to Chiapas, that helped free her brother, baseball players, and 12 other Cubans.
Open media reference
YouTube interview reference
Video reference connected to the story and humanitarian context.
Open media reference